FREQUENTLY ASKED QUESTIONS
WE'RE HERE TO ANSWER ANY QUESTIONS YOU MAY HAVE!
PLEASE FEEL FREE TO EMAIL US AT CLICK@URBNPHOTO.COM!
+ What does my rental include?
Every photobooth rental includes the following:
Open-Air Concept Photobooth
Full Time Attendant
Unlimited Number of Sessions
Online Gallery of All Photos
+ How long does the booth take to setup?
The booth typically takes about 20 minutes to setup from the time we arrive until we are up and running printing the first picture. This time may vary due to large or complex venues and promixmity to loading dock.
We arrive one hour prior to our scheduled start time for our setup and to ensure everything runs smoothly. If we need to arrive any earlier, there is a $55 per hour idle fee when we are there and the photobooth is not in use.
Example: Rental begins at 8 p.m., we are scheduled to arrive a 7 p.m. however guests will be in the room at 6 p.m., and we are requested to arrive a 5p.m., there would be a $110 idle fee for the two hours we are there but the photobooth is not in use.
+ How much space does the booth need?
We require a 10' x 10' x 10' space to operate at maximum efficiency. We've been in smaller spaces and the booth is entirely self contained, so no worries if that much space can't be dedicated.
+ What do I need to provide?
We request a standard 110V, 5amp, 3 prong outlet within 15 feet of the photobooth. Please ensure that no other high powered electrical equipment (DJ, lights, catering equipment, etc.) are using the same power source.
We request a 6ft or 8ft table to place props and prints.
If alcohol is being served, we always recommend a small 30" table for guests to place their cocktails away from the prints and the equipment.
+ Can the booth be outside?
While an indoor areas is preferred, an outdoor area that is covered (tent, pavilion, etc) will be fine as well. Please ensure that surrounding area is dry, flat, and has reasonable access to a dedicated power outlet.
Placement of the photobooth is at the discretion of the attendant to ensure safety of guests and of the equipment. If there is a chance of rain or excessive heat, the photobooth must be moved indoors.
+ How many people can fit in the booth?
Groups of 4-6 can fit in the frame and the current record is 15!
+ Can the photobooth do green screen?
Yes! The green screen is an available option! After you make your reservation, you will be prompted to send us the background of your choice!
+ What size are the prints?
Standard prints are 4" x 6" and photo booth strips are 2" x 6".
+ Do you have insurance?
We are fully insured with a two million dollar insurance policy. If your venue requires us to provide our certificate of insurance and list them as addtionally insured, simply reply to your confirmation email after booking with the contact email and we will be happy to send it!
+ Does the event come with printing?
Each rental comes with an unlimited number of sessions, and on-site printing is available for an additional fee. Printing either 1-4x6 print or 2-2x6 strips per session.
+ Do you offer social media integration?
Yes! You can add texting and email integration directly from the photobooth! Simply select this option when you are checking availability.
+ Do you accept credit cards?
Yes, we accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Whenever you receive your reservation, simply click "Pay Now" to be taken to our online payment portal.
+ When will my photos be online?
Photos are uploaded in real time and are available instantly!
+ How do I find my photos?
You will receive a text message and an email after your event with the gallery link.
+ Are you available for travel?
Absolutely! Simply fill out the check a date form, and type in your ZIP code and we will include any associated delivery fees.
+ Is the photobooth automated?
Yes, the photobooth is entirely automated! There is a live view screen where guests can see themselves.
An attendant is there for the duration of the rental to replenish supplies and help guests if needed.
+ What if I want the photobooth to stay longer?
Addtional time is based on the availability of the attendant. If we are available to stay, additional hours are $125 per hour, payable directly to the attendant or can be charged to the credit card on file.
+ Can I give the attendant a tip?
If you feel your attendant has gone above and beyond, gratiuity is strongly encouraged! We work hard to provide you with the best experience possible!