FAQ

Q: What does my rental include?

A: All rentals include unless otherwise specified: a full time attendant, photo customization, unlimited number of sessions, microsite, live event texting, standard digital props similar to social media platforms, online gallery of all photos. Printing, memory books, and other upgrades can be added to any reservation. 


Q: How long do you require for setup?

A: The booth typically takes about 20 minutes to setup from the time we arrive until we are up and running printing the first picture. This time may vary due to large or complex venues and proximity to loading dock. 

We arrive **one hour** prior to our scheduled start time for our setup and to ensure everything runs smoothly. If we need to arrive any earlier, there is a $55 per hour idle fee when we are there and the photobooth is not in use. 

 

Example: Rental begins at 8 p.m., we are scheduled to arrive a 7 p.m. however guests will be in the room at 6 p.m., and we are requested to arrive a 5p.m., there would be a $110 idle fee for the two hours we are there but the photobooth is not in use.


Q: How much space do you need?

A: We require a 10' x 10' x 10' space to operate at maximum efficiency. We've been in smaller spaces and the booth is entirely self contained, so no worries if that much space can't be dedicated.


Q: What do I need to provide?

A: We request a standard 110V, 5amp, 3 prong outlet within 15 feet of the photobooth. Please ensure that no other high powered electrical equipment (DJ, lights, catering equipment, etc.) are using the same power source. We request a 6ft or 8ft table to place props and prints. 

If alcohol is being served, we always recommend a small 30" table for guests to place their cocktails away from the prints and the equipment. 

Q: CAN THE BOOTH BE OUTSIDE?

A: While an indoor areas is preferred, an outdoor area that is covered (tent, pavilion, etc) will be fine as well. Please ensure that surrounding area is dry, flat, and has reasonable access to a dedicated power outlet. 

Placement of the photobooth is at the discretion of the attendant to ensure safety of guests and of the equipment. If there is a chance of rain or excessive heat, the photobooth must be moved indoors. 

 

Q: HOW MANY CAN FIT IN A PHOTO?

A:Groups of 4-6 can fit in the frame and the current record is 15! 

 

Q: CAN THE PHOTO BOOTH DO GREEN SCREEN?

A: Yes! The green screen is an available option! After you make your reservation, you will be prompted to send us the background of your choice!

 

Q: WHAT SIZE ARE THE PRINTS?

A: Standard prints are 4" x 6" and photo booth strips are 2" x 6".


Q: DO YOU HAVE INSURANCE?

A: We are fully insured with a two million dollar insurance policy. If your venue requires us to provide our certificate of insurance and list them as addtionally insured, simply reply to your confirmation email after booking with the contact email and we will be happy to send it!

 

Q: DO YOU ACCEPT CREDIT CARDS OR CHECKS? 

A: Yes, we accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). Whenever you receive your reservation, simply click "Pay Now" to be taken to our online payment portal. 

Unfortunately, we do not accept checks unless an account has been established with us.
To establish an account, an opening order of $5,000 or more is required. Please email sales@urbnevents.com for more information.

 

Q: WHEN WILL THE PHOTOS BE ONLINE?

A: Photos are uploaded in real time and are available instantly! 

 

Q: HOW DO I FIND MY PHOTOS?

A: You will receive a text message and an email after your event with the gallery link.

 

Q: ARE YOU AVAILABLE FOR TRAVEL? 

A: Absolutely! Simply fill out the check a date form, and type in your ZIP code and we will include any associated delivery fees. 

 

Q: IS THE PHOTO BOOTH AUTOMATED?

A: Yes, the photobooth is entirely automated! There is a live view screen where guests can see themselves. 

An attendant is there for the duration of the rental to replenish supplies and help guests if needed.

 

Q: CAN THE PHOTO BOOTH STAY LONGER?

A: Additional time is based on the availability of the attendant. If we are available to stay, additional hours are $125 per hour, payable directly to the attendant or can be charged to the credit card on file. 

 

Q: CAN I GIVE THE ATTENDANT A TIP?

A: If you feel your attendant has gone above and beyond, gratiuity is strongly encouraged! We work hard to provide you with the best experience possible!