Refund, Cancellation, and Date Change Policy

Client agrees to pay Total Fees even if the Client chooses to cancel the order. Customer may cancel the order by giving notice to URBNEVENTS no later than 30 days prior to scheduled pickup/delivery date. In the event the order is cancelled the Customer will lose their non-refundable retainer as well as any balances paid to date. Any cancellation occurring less than thirty days prior to the event date shall forfeit all payments received. Cancellations made prior to 30 days will forfeit their retainer and any payment received.

URBNEVENTS reserves the right to reject or cancel any rental order/customer at any time for any reason at its discretion. Any monies paid will be refunded and Lessee may not at any time afterward sue for damages. Funds will be refunded by check within 7 business days of cancellation.

Any request for a date change must be made in writing at least thirty days in advance of the original event date. Change is subject to availability and receipt of a new Service Contract. Any date change is subject to a non- negotiable $50 change fee. If there is no availability for the alternate date, the retainer shall be forfeited and the event considered cancelled. Any cancellation occurring less than thirty days prior to the event date shall forfeit all payments received. Cancellations made prior to 30 days will forfeit their retainer and any payment received.

In the event an order is cancelled, Client will not receive a refund, however a credit that can be used to reschedule the event without financial penalty for up toeighteen (18) months after the cancellation date. Event will be placed into a “rescheduled” status, until such time as the Client decides to provide in writing the new date.